Server Management
Rack Servers is responsible for all hardware and network management services within the data centres. Rack Servers
pro-actively monitor and maintain the Internet connectivity for your servers and are responsible for all hands-on maintenance of the
server when required. In Addition to the network management and physical management of the servers, Rack Servers provides additional
software services determined by your agreed level of care.
| Self Managed | Silver Level | Silver Level + Security + Firewall | Gold Level | |
|---|---|---|---|---|
| VPS Control Panel |  |
|
|
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| 24/7 Server Monitoring | -- | |
|
|
| 24/7 Services Monitoring | -- | |
|
|
| Proactive Failed Service Restart | -- | |
|
|
| Proactive Failed System Restart | -- | |
|
|
| Proactive Firewall Management | -- | -- | |
|
| Proactive Security Hardening | -- | -- | |
|
| Backup Management and Restore | -- | -- | -- | |
| Initial Extra Software Installation | -- | -- | -- | |
| Operating System Re-installation | -- | -- | -- | |
| Operating System Updates | -- | -- | -- | |
| Operating System Troubleshooting | -- | -- | -- | |
| Provided Software Management | -- | -- | -- | |
| SLA Credit | -- | -- | -- | |
24/7 SERVER MONITORING
Your server's availability is monitored 24/7. You are notified via Email. Rack Servers network operations centre staff
are notified on the data centre overview network management console.
Your servers network performance, disk space, disk performance, raid status, are monitored and Network operations technicians are
alerted if any of these are outside of 'normal' threshold levels.
24/7 SERVICES MONITORING
The availability of individual services is monitored 24/7. You are notified via Email. Rack Servers network operations centre staff are notified on the data centre overview network management console.
VPS CONTROL PANEL
We provide you with software which allows you to view real-time performance graphs (CPU / RAM / HDD / Network) of your VPS and provides you with the ability to turn on / off / reboot your VPS at any time.
BACKUP MANAGEMENT AND RESTORE
We run weekly cPanel / Plesk account backups. We actively monitor the quality and consistency of our backups to ensure that your data integrity and availability are not compromised when you need to perform a data restoration.
PROACTIVE FAILED SYSTEM RESTART
Rack Servers technicians will reboot your server if it becomes unresponsive.
PROACTIVE FAILED SERVICE RESTART
Rack Servers technicians will log into your server and restart a failed service.
PROACTIVE FIREWALL MANAGEMENT
Rack Servers technicians will configure your firewall to allow only the types of traffic your server requires for operation, and manage this on an ongoing basis if changes are required.
PROACTIVE SECURITY HARDENING
Rack Servers technicians will lock your server down more tightly than a default operating system install and implement pro-active server management and log management utilities linked to our server monitoring system for advanced warning of intrusion attempts.
INITIAL SOFTWARE INSTALLATION
Rack Servers will install your operating system and any initial software packages that you require. If your third party software packages are not provided and/or licenced by Rack Servers you will need to provide software versions compatible with your selected operating system, and installation instructions that came with the software.
OPERATING SYSTEM RE-INSTALLATION
Rack Servers will perform a re-installation and configuration of your chosen operating system, configure the network interfaces, link it to update repositories and provide you with remote administrative access to your server.
OPERATING SYSTEM UPDATES
We will co-ordinate the best time to install operating system updates and package updates as they become available. Critical security updates can be installed daily or weekly, with recommended and general bug fixes and updates installed once per week. We liaise with you to pick the best time to perform software package maintenance.
OPERATING SYSTEM TROUBLESHOOTING
In the event of something unexpected.
PROVIDED SOFTWARE MANAGEMENT
Rack Servers will manage, troubleshoot and maintain updates for any third party software that we have provided and licenced to you separately in addition to your base software, or software that we have installed for you when provisioning your server. Examples of such software would be the cPanel/Plesk control panel software for Windows or Linux. Examples of software provided at installation time could be Installatron or RVSiteBuilder/Plesk SiteBuilder.
SERVICE LEVEL AGREEMENT (SLA) CREDIT
Rack Servers will provide up to 25% credit of your monthly invoice in addition to any credit received for our 99.99% uptime guarantee. Please refer to our Terms and conditions for inclusions/exclusions.
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