Server Management

Rack Servers is responsible for all hardware and network management services within the data centres. Rack Servers pro-actively monitor and maintain the Internet connectivity for your servers and are responsible for all hands-on maintenance of the server when required. In Addition to the network management and physical management of the servers, Rack Servers provides additional software services determined by your agreed level of care.

  Self Managed Silver Level Silver Level + Security + Firewall Gold Level
VPS Control Panel Yes Yes Yes Yes
24/7 Server Monitoring -- Yes Yes Yes
24/7 Services Monitoring -- Yes Yes Yes
Proactive Failed Service Restart -- Yes Yes Yes
Proactive Failed System Restart -- Yes Yes Yes
Proactive Firewall Management -- -- Yes Yes
Proactive Security Hardening -- -- Yes Yes
Backup Management and Restore -- -- -- Yes
Initial Extra Software Installation -- -- -- Yes
Operating System Re-installation -- -- -- Yes
Operating System Updates -- -- -- Yes
Operating System Troubleshooting -- -- -- Yes
Provided Software Management -- -- -- Yes
SLA Credit -- -- -- Yes


24/7 SERVER MONITORING

Your server's availability is monitored 24/7. You are notified via Email. Rack Servers network operations centre staff are notified on the data centre overview network management console.

Your servers network performance, disk space, disk performance, raid status, are monitored and Network operations technicians are alerted if any of these are outside of 'normal' threshold levels.



24/7 SERVICES MONITORING

The availability of individual services is monitored 24/7. You are notified via Email. Rack Servers network operations centre staff are notified on the data centre overview network management console.



VPS CONTROL PANEL

We provide you with software which allows you to view real-time performance graphs (CPU / RAM / HDD / Network) of your VPS and provides you with the ability to turn on / off / reboot your VPS at any time.



BACKUP MANAGEMENT AND RESTORE

We run a daily snapshot of your VPS and we can also provide offsite daily cPanel / Plesk account backups. We actively monitor the quality and consistency of our snapshots / backups to ensure that your data integrity and availability are not compromised when you need to perform a data restoration. Data Centre technicians will restore your VPS back to an earlier state if you require it.



PROACTIVE FAILED SYSTEM RESTART

Rack Servers technicians will reboot your server if it becomes unresponsive.



PROACTIVE FAILED SERVICE RESTART

Rack Servers technicians will log into your server and restart a failed service.



PROACTIVE FIREWALL MANAGEMENT

Rack Servers technicians will configure your firewall to allow only the types of traffic your server requires for operation, and manage this on an ongoing basis if changes are required.



PROACTIVE SECURITY HARDENING

Rack Servers technicians will lock your server down more tightly than a default operating system install and implement pro-active server management and log management utilities linked to our server monitoring system for advanced warning of intrusion attempts.



INITIAL SOFTWARE INSTALLATION

Rack Servers will install your operating system and any initial software packages that you require. If your third party software packages are not provided and/or licenced by Rack Servers you will need to provide software versions compatible with your selected operating system, and installation instructions that came with the software.



OPERATING SYSTEM RE-INSTALLATION

Rack Servers will perform a re-installation and configuration of your chosen operating system, configure the network interfaces, link it to update repositories and provide you with remote administrative access to your server.



OPERATING SYSTEM UPDATES

We will co-ordinate the best time to install operating system updates and package updates as they become available. Critical security updates can be installed daily or weekly, with recommended and general bug fixes and updates installed once per week. We liaise with you to pick the best time to perform software package maintenance.



OPERATING SYSTEM TROUBLESHOOTING

In the event of something unexpected.



PROVIDED SOFTWARE MANAGEMENT

Rack Servers will manage, troubleshoot and maintain updates for any third party software that we have provided and licenced to you separately in addition to your base software, or software that we have installed for you when provisioning your server. Examples of such software would be the cPanel/Plesk control panel software for Windows or Linux. Examples of software provided at installation time could be Installatron or RVSiteBuilder/Plesk SiteBuilder.



SERVICE LEVEL AGREEMENT (SLA) CREDIT

Rack Servers will provide up to 25% credit of your monthly invoice in addition to any credit received for our 99.99% uptime guarantee. Please refer to our Terms and conditions for inclusions/exclusions.